12.05.2014

Fuck Yes, Or No

Some decisions are hard. For different reasons. How to go forward in a country after civil war is what constitutes a wicked problem, that has no right solution and where you can only hope to help people form a common vision of the future and start moving in that direction.

Deciding what cancer treatment to choose when the doctor presents the alternatives is hard because you are ill and tired and don't have the knowledge to understand the consequences. Putting down a beloved pet who is in a lot of pain and terminally ill is often a given choice, but so very hard to execute.

Another tricky situation is when two options seem equally good, but in different ways. Should I live in the city or in a suburb? Buy a Volvo or a Saab? If you don't find a way out of this situation, you will be stuck in what Robert Fritz calls an oscillating structure. The remedy is to list all the underlying factors and set them against each other. Is having a garden more important than being close to work? Is extra legroom more important than boot space?

Fritz has also developed a method for identifying what to focus on when an organisation is in trouble, but doesn't know where to start. He calls it digital decision-making. How is the market doing, fine or not? Growing or not? Are the employees fine or not? Is this a trend?

Some decisions shouldn't be that hard. For example, if you should stay at your present workplace or not. Or if you as a boss should help an employee find another job. Again, there is help available. This time from Marcus Buckingham, who investigated what characterises a good workplace and developed methods for doing strength-based employee interviews. I really like his book "First, break all the rules".

Another no-brainer should be what suppliers to keep and what customers to continue working with. Tom Peters has captured this well in his Lust Hierarchy for customer satisfaction. It ranges from satisfy, conform to requirements, exceed expectations, delight all the way to a big WOW from raving fans who lust to work with you and come up with excuses to do so.

Finally, it shouldn't be that hard to see if a person is interested in you or not and make the decision to stay or to leave. This topic was explored in Sex in the City, where the message "he's not that into you" was coined and later turned into a book.

Mark Manson put it a little more crudely in his 8 minute read blog entry "Fuck yes or no", although the message is the same: If you’re in the grey area to begin with, you’ve already lost. 

We all deserve to be with someone who is totally into us.

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